Job: Account Manager I2 15

Jobing Description

Description:
- Account Manager I2 15 (1100620)

Job Description

Account Manager I2 15- 1100620

Description (We are proud to be an EEO/AA employer M/F/D/V.)

The Account Manager is responsible for contract renewals, expansion and account management activities within assigned market segment. The Account Manager also may be responsible for strategic planning, implementation and service delivery efforts. The Account Manager will report to the Director of Account Management and work in collaboration with a variety of Departments across the organization. Primary responsibilities include:

* Contract Renewal: Lead and support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. Conduct pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. Present clients with a comprehensive, professional and compelling renewal package. Interpret financial data and provide input on pricing. Coordinate and prepare for renewal and RFP responses as applicable.
* Contract Expansion/Up-sell: Aggressively identify and pursue opportunities for contract expansion. Use consultative selling practices to uncover issues related to the customers needs and proactively identify solutions to customer issues by linking opportunities to contract scope expansion. Maintain knowledge of competitor's sales activities and general competitive intelligence.
* Client/Consultant Management: Nurture and develop overall business relationships with assigned market segment Accounts. Establish and/or improve positive strategic relationships with the senior most client executives and respective consultants. This could include Human Resource/Health Benefit leadership as well as the CEO, COO, CSO, CMO, CFO, Vice Presidents, Directors and their staff. Resolve customer issues including resolution of technical and/or customer service problems. Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions. Effectively manage customer's requests for program deviations that may negatively impact Healthways ability to efficiently deliver services to all customers.
* Strategic Planning: Develop long-term strategic plans for their clients designed to ensure account retention and short-term tactical plans to ensure customer satisfaction. Discuss customer issues affecting the cost of service delivery and margin, and identify creative solutions to those issues. Ensure profitability of individual accounts and overall Healthways profitability.
* Reporting: Prepare necessary data, reports and course of action in managing and renewing clients. Review and analyze reports for accuracy and outcomes needed to satisfy the customer. Present reports to senior executives. (e.g. monthly, quarterly and/or annual reporting) as needed.
* Implementation and Service Delivery: Lead the implementation and service delivery of new accounts. Improve and maintain the implementation process and ensure consistency and success of implementations. Communicate to the Director, Account Management the issues that arise during implementation. Ensure that implementation activities are achieved on schedule and as required.

Qualifications

Qualifications:

* 2 years of experience in an account management environment is required.
* Bachelors Degree required.
* Demonstrated ability to understand healthcare financial issues, clinical issues, and operational issues is required.
* Demonstrated client relationship management abilities.
* Ability to build relationships with clients and to develop unique client focused solutions based on understanding of client business challenges and needs.
* Broad knowledge of Healthways solutions, services and organization.
* Execution skills and values planning and preparation to ensure success.
* Ability to manage inter-company relationships and appropriately influence others in a customer responsive manner
* The ability to understand and relate Healthways objectives
* Ability to create and implement business strategies and processes.
* Strong customer facing skills and ability. Proven track record of collaboration with the customers and maintaining positive customer relations while being flexible and results oriented.
* Exceptional written and verbal communication skills and effective presentation skills are required.
* Computer skills including knowledge of MS-Word, Excel, PowerPoint and MS-Outlook.
* Demonstrated ability to stay on top of administrative tasks.
* Knowledge of Healthways solutions preferred.
* Working knowledge of Salesforce preferred.
* Ability to travel as business needs required. (50% +)

About Healthways:

For three decades, Healthways has been dedicated to improving the human condition. Each year, we learn more and do more for the millions of individuals who count on us to make a difference in their health and well-being. Healthways is a global provider of solutions that help employers, health plans and government agencies enhance business performance and reduce healthcare costs. Our mission is to create a healthier world, one person at a time.

Here at Healthways as we continue to make the world a healthier place, we have also created an environment where people choose to do their best work. Our unique culture thrives on mission-driven individuals who exude a high sense of energy and passion in everything that they do. Collaboration and teamwork are an essential part of everyday life for Colleagues who trust and depend on one another to achieve the highest degree of collective success. We are an organization that strives to recruit the best and the brightest individuals who take pride in the statement "I work for Healthways."

Job
: Account Management / Business Development

Schedule
: Full-time

Shift
: Day Job

Primary Location
: MN-Eagan

Other Locations
: United States

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