Job: OptumHealth Clinical Administration Supervisor - Bloomington, MN

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Jobing Description

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.


If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.


By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.


This position is responsible for supervising the clinical administrative support processes working with clinical staff, account teams, and other departments to coordinate administrative support services for Bloomington Care Coordination Center. Includes managing the clinical administrative tasks and workflows, managing d hoc requests for services from leadership/clinical teams/ customer account teams, establishing and managing adherence to staff schedules, establishing and managing to priorities for the team, monitoring incoming calls, and process for transferring members as appropriate to clinical staff.

Builds networks and strong, productive working relationships across organizational lines

Establishes tools, processes, events or other mechanisms to ensure that information and best practices are shared across the organization.

Accurately identifies current strengths and weaknesses and provides targeted feedback and coaching to improve performance of the team.

Promotes and advocates diversity, helping others understand its value to the workforce and the organization.

Sets and communicates aggressive standards and expectations regarding customer service

Encourages the team to identify and act on customer data to enhance product and service delivery

Thoroughly yet quickly analyzes problems and situations, effectively balancing speed and urgency with planning and analysis (go slow to go fast).

Manages operational execution

Delegates work and allocates resources to maximize productivity.

Anticipates and eliminates barriers to exceptional performance.

Demonstrates a tenacious, ongoing drive to exceed goals and improve performance.

Ensures that self and others follow through on every commitment and obligation.

Champions the adoption of best practices and lessons learned

Creates a culture that embraces and thrives on continuous change and improvement.

Encourages and pursues breakthrough ideas to boost productivity.

Responds to stress or pressure with greater focus, energy and productivity

Encourages others to find or create innovative solutions for customers and constituents

Speaks and writes in a clear, well-organized and concise manner in individual and group settings

Champions adherence to all standards and expectations regarding integrity and ethical behavior

Job Scope and Leveling Guidelines:

Owns team input and output at task level.

Sets priorities for the team to ensure task completion.

Coordinates work activities with site leadership and clinical management.

Develops actions plans to meet service levels and business objectives.

Identifies and resolves operational problems using defined processes, expertise and judgment.

Works closely with Clinical Managers and Site Leadership to understand business priorities, and how clinical administrative support team supports those objectives via specific plans and deliverables

Decisions are guided by policies, procedures and business plan.

Decisions impact individual employees and customers

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

2+ years experience in Medical/Utilization Management in Managed Healthcare

Demonstrates leadership skills

Effective oral and written communication skills with analytical and problem solving skills.

Experience in using MS Windows based PC skills (Word, Excel, Outlook)

Ability to perform ICD-9, CPT and HCPC coding

Understanding of basic medical terminology

Willingness to work flexible work schedule as needed







OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.