Job: REMOTE Call Center Ops Director (Travel Division)

Jobing Description

Description

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

This position will be within a virtual or remote setting. Residing within reasonable commuting distance to a major airport is preferable.

The successful candidate will have an extensive background in large and complex 3rd party outsourcing call center environments (not vendor management). Thorough understanding of call center management supporting clients within the travel industry, call center technology, best practices, financials (P & L) and operations are requirements for this position. Proven skills managing the client relationship as a vendor are a plus. 30-50% domestic travel can be expected while managing projects dealing with acquisitions, integration, and payroll while supporting multiple clients. Expertise in workforce management and generating reports utilizing Excel (macros, look ups) within multiple databases/applications will be daily activities of this position.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.

May perform one or more of the following:

Establishes operational objectives and work plans, and delegates assignments to subordinate managers.

Develops systems and services that support ACS and business unit needs; provides leadership and focus in area of expertise.

Responsible for achieving measurable results on time and on budget.

Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.

Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.

Prepares related reports and audits current procedures to monitor efficiency of operations.

Ensures that business practices are performed in accordance with ACS policy, procedure and applicable federal, state, and local laws and regulations.

Ensures employee conformance to established policies and practices.

Selects, develops, and evaluates personnel ensuring efficient operation of the function.

ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.